Brown's Gas Company understands that not one payment plan is for everyone so we offer a variety of choices to best suit your needs.
When you call to set up your account, you will be offered a credit account. We do not point out all of our payment options with your initial contact with us as it is timely and most customers are more concerned with getting their propane service started. Most people already know how they would like to pay for their propane needs and tell us if a credit account is not for them.
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If you would like further information about our in house credit accounts, your personalized budget plan, credit card accounts, or prepay accounts, please contact us at (530) 743-3976 or (800) 544-5336 and any of our staff will be glad to assist you. |
Payment Methods Available:
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This is our most popular type of account because of it's ease and convenience. A credit check will be ran in order to set up a customer with revolving credit. This is ran in order to determine if a deposit is needed to establish your account. If a deposit is needed, it is determined by your credit score.
Once it has been determined if a deposit is needed or not, upon agreement with you, the account is established.
Once the account has been established, you would begin to receive bi-monthly statements for services performed.
Payment is due within 10 days of your first statement date after said delivery or services. If your account becomes past due, please refer to our non-payment policy for options.
In order to help our customer ease the pain of high winter bills, we have a budget plan available. If you choose to go on our budget plan, give us a call and we'll set you up with monthly payments.
If you're a new customer and do not have any history your payment will be set at $200.00 until sufficient usage history is established then re-evaluated until it is adjusted to fit your usage.
During the months of February, June, and October, your budget plan will be reevaluated to verify that your budget payment is going to keep your bill balanced over a 12-month period. If we need to make an adjustment to meet the above, it will be adjusted on your statement and show on your next bill.
Once you are in the budget plan, you will always remain on the plan. You will only be removed if you call us to discontinue the budget plan or you miss 2 continuous budget payments.
If you do miss 2 budget payments, you will automatically be taken off the budget plan and your account will be due & payable in full, no exceptions. Once the account is paid in full, if you wish to go back on the budget plan, all rules stated above will be followed.
If you prefer, you may set up an automated monthly credit card account. All we will need is your card information where it will be stored in our secured in-house computer system. You may choose what date of the month you would like your credit card processed (excluding 29-31). You will be sent a statement prior to this transaction showing the amount that will be charged to your credit card.
We do not offer cash on delivery (COD) accounts; however, you may prepay in the office during our business hours, Monday - Friday, 8:00am - 4:00pm. If you choose to be a prepay customer, you will be expected to keep track of your own fuel and call us when your tank is at 30% in order for your driver to make arrangements for your delivery.
After arrangements have been made, if you are found not to be home, no delivery will be made and you will be charged a $70.00 service call fee for missing your appointment. You will then need to wait for the driver to make arrangements for a second attempt at delivery.
We strongly discourage this option, as it tends to cause hardship for the customer and the driver alike.